Fwd: Here is what I need and want from you

Food for thought   

From Evernote:

What  people really want -Here is what I need and want from you Clipped from: http://www.inc.com/geoffrey-james/6-secret-customer-needs.html?cid=em01016week07d

1. "I need you to be accountable."

Customers hate "hit and run" sales. If they're working with you, they don't want you to pass the buck to "sales support" or anyone else if something goes sour.

2. "I need you to come prepared."

Customers hate being interrogated. Never expect your customers to answer questions about anything that you could have researched yourself.

3. "I need you to be on MY side."

Customers risk their careers and companies by doing business with you. They expect you to represent THEIR interests and not just your own or your firm's.

4. "I need you to make things simple."

Customers, like everyone else, live in a constant state of information overload. They don't want more data, they want you to make sense of the data they've got.

5. "I need you to be accessible."

Customers want you to get back to them immediately if they call with a problem or question. If you don't, you're telling them they aren't important to you.

6. "I need you to be an outsider."

If customers could solve their problems themselves, they would. They're hiring you and your firm because an outside perspective brings new creativity to old problems

 

Some motivation for  real people 

12 months. Here are the quotes I've selected for 2013:

1. "Cherish your visions and your dreams as they are the children of your soul, the blueprints of your ultimate achievements."
   Napoleon Hill
   
   
2. "The key to success is to focus our conscious mind on things we desire not things we fear."
   Brian Tracy
   
   
3. "Success is getting what you want. Happiness is wanting what you get."
   Dale Carnegie
   
   
4. "Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats."
   Og Mandino
   
   
5. "A real decision is measured by the fact that you've taken a new action. If there's no action, you haven't truly decided."
   Tony Robbins
   
   
6. "If you can't control your anger, you are as helpless as a city without walls waiting to be attacked."
   The Book of Proverbs
   
   
7. A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves."
   Harvey Mackay
   
   
8. "Freedom, privileges, options, must constantly be exercised, even at the risk of inconvenience."
   Jack Vance
   
   
9. "Take care of your body. It's the only place you have to live."
   Jim Rohn
   
   
10. "You can have everything in life you want, if you will just help other people get what they want."
    Zig Ziglar
    
    
11. "The number of times I succeed is in direct proportion to the number of times I can fail and keep on trying."
    Tom Hopkins
    
    
12. "You have everything you need to build something far bigger than yourself."
    Seth Godin

--
Sieg Holle BS MBA